Fixed braces were removed too soon causing the overbite to return

Q. I have a 15 year old daughter who was referred to my local orthodontist practice with an overbite. They attached fixed braces to her teeth which they removed within 4 months. After which they gave my daughter plastic retainer to wear at night. But the retainers became mottled and stained so when i asked for new oes the practice said only at a charge of £40 which at the time I could not afford. Subsequently my daughter discontinued wearing the retainers and now her overbite has returned to it original state. I believe the fixed braces were removed far too early in treatment and had no knowledge that it was her one and only chance to have them free of charge and now I’ll have to pay to have them refixed which I cannot afford. Were’nt the practice at fault for removing them in haste and not fully explaining the situation. My daughter is sad/distressed at the state of her teeth and her fellow classmates have had fixed braces for 18 plus months not just 4months. Please could you advise me many thanks.

A. If you have an issue you can follow an NHS complaint through the local Primary Care Trust (PCT)
If you failed to follow the instructions provided I would expect the dentist would be likely to resist your claim.
Dr Rob Tennet

Dr Rob Tennet St Johns Dental Practice 18 Bennett’s Hill, Birmingham, B2 5QJ Web: www.e-dentalpractice.co.uk

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