The Oral Health Foundation’s Dental Helpline takes its 400,000th call
The Oral Health Foundation’s Dental Helpline has taken its 400,000th call.
The helpline, which has been up and running for two decades, has helped thousands of patients who were unsure of where to turn to for dental advice and information.
Dr Nigel Carter OBE, chief executive of the Oral Health Foundation, said that the helpline is designed to offer information and support, and it is there to ensure that people get the advice and assistance they need. The helpline is not just an advice line. It’s an extension of the charity, which is there to provide support and enable and encourage people to look after their oral health.
Dr Carter said that it was a major milestone to reach 400,000 calls and added that the charity will continue to work to ensure that the helpline delivers results.
The helpline is currently the only UK advice line, which is staffed by dental professionals. The opportunity to talk to people who have training and dental qualifications enables patients to benefit from tailored dental advice and to obtain accurate information about procedures and treatments. Every person that uses the helpline has a different reason, and that’s what is so important about this phone line in particular. The staff is equipped to deal with everything from general queries about dental terms to patients who need emotional support and guidance in the run-up to a complex procedure.
The dental helpline doesn’t just provide advice over the phone. It also offers support and information via email and social media.