Cambridge Orthodontic Clinic Told To Improve By CQC

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The CQC (Care Quality Commission) has told an orthodontic clinic for children in Cambridge, to improve following an inspection.

The Care Quality Commission visited the Cambridge Centre for Orthodontics in Canterbury Street earlier this year; the inspection was not announced by the CQC.

During the inspection, officials noted that the practice, which provides care primarily for young adults and children, needs to make improvements in three of the five areas assessed. The practice met national standards in meeting patient’s needs and caring for patients with respect. However, improvements needed to be made in staffing levels, health and safety and the suitability of the management of the practice.

The report compiled by the CQC revealed that most of the patients were happy with the care they receive at the practice, but a number of issues were raised. A spokesman for the CQC said that a parent had highlighted problems with appointment times, as appointments are only available between 9am and 3pm. These unsociable times meant that his son had to miss school every time he required the orthodontist.

The spokesman also said that most patients were happy with the care provided by the dental team at the practice. However, there were significant shortfalls in safety and infection control protocol and decontamination, staffing and employee checks and record keeping.

There was also a lack of information about safeguarding children, despite the fact that most of the clients are children.

Dr Robert Parker, practice director, said that the issues raised by the CQC were “minor” and not related to the quality of care. He added that all of the issues highlighted by the report were addressed immediately.

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