I really believe with dentistry you get what you pay for. I am now paying the price, both financially and in terms of discomfort from an NHS dentist. I know numerous people who won't go back due to the agony of his injections, and his surley manner if you dare to say ouch!. Sadly he is one of the few NHS dentist in the area and I feel dreadfully sorry especially for any children who are taken there, it would make them phobic for life.
I complained like others I know to the company but got the standard letter that 5 other people got saying they would investigate and they had not had other complaints.
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